AstroVed is looking for a highly organised, process-driven Operations Manager to manage daily operations, strengthen coordination between teams, and ensure timely delivery of projects and services.

A key focus of this role is to introduce practical automation and artificial intelligence (AI) solutions across every team to reduce manual work and improve productivity. The Operations Manager will establish transparent processes, responsibilities, performance targets, and reporting systems to support business growth.

Key Responsibilities

1. Team Management and Performance

- Lead and support department heads and team members, ensuring clear responsibilities, priorities, and deadlines.
- Work with management and team leads to set goals and measurable Key Performance Indicators (KPIs) for each team.
- Establish and maintain weekly performance reporting across all teams, highlighting achievements, gaps, and corrective actions.
- Conduct regular performance reviews and provide clear, constructive feedback.

2. Process Improvement and Project Management

- Create and maintain Standard Operating Procedures (SOPs) for key activities across departments.
- Regularly review workflows to identify process gaps, delays, duplication, and unclear responsibilities. Update processes as needed and ensure teams follow them.
- Set up and maintain structured workflows in ClickUp or similar project management tools, with clear task owners, deadlines, priorities, and reporting dashboards.
- Train teams to use these tools effectively and maintain accurate project updates.
- Track progress, resolve coordination issues, and ensure projects are completed on time.

3. Automation and AI Implementation

- Work with every team to identify tasks that can be simplified through automation and AI.
- Lead the evaluation, testing,



and implementation of suitable tools in coordination with IT and relevant team members.
- Ensure new solutions are documented, supported by training, and used consistently.
- Review results to measure time saved, reduction in errors, and improvements in productivity and service quality.

4. Revenue Reporting and Cost Management

- Prepare weekly revenue reports showing actual performance against targets, key trends, and areas requiring attention.
- Collect and verify inputs from relevant teams to ensure reports are accurate and submitted on time.
- Monitor operational expenses and manage allocated budgets, identifying cost savings without affecting quality or delivery.
- Provide management with clear reports and practical recommendations for improvement.

5. Coordination with IT

- Maintain a strong working relationship with the IT department to communicate business objectives and operational requirements.
- Track milestones, dependencies, and issues for IT projects that affect the e-commerce business. Keep management and relevant teams informed of progress.
- Coordinate with key management and relevant teams at AstroVed to ensure smooth delivery of products and services offered in partnership.
- Confirm responsibilities, timelines, and quality expectations, and follow up promptly on delivery issues.

6. Service Quality and Operational Delivery





- Oversee quality checks to ensure products and services meet agreed standards.
- Coordinate procurement, inventory, and fulfilment activities where applicable.
- Address recurring delivery or service issues and implement measures to prevent them.

7. Employee Development and Recognition

- Oversee staff motivation and recognition programmes, including incentives, Employee of the Month, and recognition for good performance.
- Ensure these programmes have clear criteria and are implemented fairly and consistently.
- Create structured onboarding, training, and mentorship schedules for interns and freshers.
- Assign mentors, arrange regular progress reviews, and ensure new team members receive the guidance needed to work independently.

Qualifications and Skills

- Bachelors degree in Business Administration, Operations Management, or a related field. A masters degree is an added advantage.
- Relevant operations management experience, including managing multiple teams and coordinating projects.
- Strong ability to create structure, document processes, and ensure consistent follow-through.
- Hands-on experience with ClickUp or similar project management tools, including workflow setup, dashboards, and team training.
- Practical experience implementing automation and AI tools to improve business operations.
- Ability to prepare revenue reports, track KPIs, and use data to identify areas for improvement.
- Good understanding of e-commerce operations and experience coordinating with IT teams.
- Strong leadership, problem-solving, and time-management skills.
- Clear written and spoken English, with the ability to explain requirements and train team members effectively.
- Ability to work independently in a remote environment and coordinate effectively across teams.

📌 Operations Manager (Chennai)
🏢 AstroVed
📍 Chennai