Role & Responsibilities

- Drive new business acquisition and revenue growth across Mystery Shopping, Customer Experience Measurement, Market Research, Operational Audits and related services.
- Identify, prospect and engage potential clients across Retail, F&B;, Hospitality, Automotive, BFSI, Luxury and other service-driven industries.
- Build and manage a strong sales pipeline through strategic prospecting, networking, referrals, LinkedIn outreach and industry events.
- Establish relationships with key decision-makers, including CX Heads, Marketing Heads, Operations Heads and senior management.
- Understand client business challenges and recommend customised research and CX measurement solutions.
- Lead client presentations, discovery meetings, proposal development, commercial negotiations and deal closures.
- Collaborate with internal Research, Operations and Quality Control teams to ensure seamless client onboarding and project execution.
- Manage existing client relationships to identify opportunities for renewals, upselling and cross-selling.
- Maintain accurate CRM records, sales forecasts, pipeline reports and regular business development updates.
- Consistently achieve monthly, quarterly and annual revenue targets while contributing to the company's long-term growth strategy.
- Represent Onion Insights at relevant industry forums, networking events and business meetings.

Preferred Candidate Profile





- Graduate/Postgraduate in Business Management, Marketing or a related discipline. An MBA would be an advantage.
- 48 years of B2B business development experience, preferably within Market Research, Mystery Shopping, Customer Experience, Consulting or other professional services.
- Demonstrated track record of acquiring new clients, managing enterprise accounts and achieving revenue targets.
- Strong understanding of consultative selling, solution-based sales and the complete B2B sales cycle.
- Excellent communication, presentation, negotiation and relationship-building skills.
- Ability to engage confidently with senior business stakeholders and C-suite decision-makers.
- Self-driven, commercially astute and results-oriented, with a strong sense of ownership and accountability.
- Proficient in LinkedIn prospecting, CRM platforms, MS Office and business proposal development.
- Ability to work independently while collaborating effectively with cross-functional teams.
- Existing industry connections and an established skilled network would be a significant advantage.
- Willingness to travel for client meetings, industry events and business development opportunities.

What We Value: An entrepreneurial mindset, intellectual curiosity, commercial ambition and the ability to translate business challenges into meaningful customer experience solutions.

📌 Business Development Manager (Mumbai)
🏢 Onion Insights
📍 Mumbai