Customer Quality- MHE

Job Location:- Ahmedabad, Gujarat

Experience:- 02-08 Yrs

KRA:

1. Customer visits for Quality Analysis

2. Information channel between QA & Field

3. Monitoring improvement effectiveness in field

4. Organisational Imperatives

Job Profile:

The incumbent would be responsible for the following:

1) Customer Visits for Quality Analysis - Customer visits for Root Cause Analysis at site (Identified customers for critical quality issues defined by QA) - Customer relation building by joint visits (Service / Dealer)

2) Information Channel between QA & Field - Scanning SFDC records daily and monitoring field calls - Providing quality updates to service and Provide field insights for quality inputs

3) Monitoring Improvement Effectiveness in Field - Prioritising issues Critical to Safety & Quality - Joint audit with service to check effectiveness on improvements - Doing Root cause analysis (RCA)



using quality tools like 8D - Ensuring Dealers Pre dispatch inspection (PDI)

4) Organisational Imperatives - Adhering to safety protocols, IMS, compliance, and organisation initiatives such as Kaizen, Business Excellence etc.

Work Experience:

Essential:

Knowledge of-

1. QA/QC practices & tools

2. Integrated Management System

3. Knowledge of Hydraulics, Engines & Transmission systems, Electrical components - Controller, Motor and Battery.

4. TS 16949 Quality Management Sys. For Automotive Industry.

Preferred:

1. Customer Centricity

2. Analytical Skills

3. People Management & Team Building skills

4. Communication skills

Contact Person:- Shivangi Das

Contact No:- (phone hidden)

Email I'd:- [email protected]

📌 Customer Quality - MHE (Ahmedabad)
🏢 Ashita Business Solutions
📍 Ahmedabad