Company: Leena Classes

Department: Operations

Position: Operations Executive

About the RoleWe are looking for a responsible, organised, and proactive Operations Executive to manage day-to-day backend operations, handle customer queries, coordinate regular online classes, and ensure smooth functioning of operational activities.

The candidate should have good communication skills, computer knowledge, problem-solving abilities, and the flexibility to adapt to new processes and responsibilities.

Key Responsibilities1. Customer Support & Query Management

- Handle customer queries through calls, WhatsApp, and other communication channels.
- Resolve customer complaints and provide timely assistance.
- Coordinate with the concerned teams to resolve customer-related issues.
- Maintain proper records of customer interactions and follow-ups.

2. Class Coordination & Management

- Coordinate and ensure the smooth conduct of regular online classes.
- Manage class schedules, student coordination, and class-related queries.
- Ensure class links and recordings are shared with customers on time.
- Coordinate with teachers and internal teams regarding class requirements.

3. Backend Operations

- Handle daily backend operational activities and administrative tasks.
- Maintain Excel sheets, reports, trackers, and customer records.
- Monitor pending tasks and ensure timely completion.
- Coordinate with different departments for smooth workflow management.

4. Problem-Solving & Process Management





- Identify and resolve daily operational issues.
- Handle unexpected situations and customer-related challenges.
- Adapt to recent company processes, tools, and software.
- Suggest improvements to make operations more efficient.
- Ensure all assigned responsibilities are completed within deadlines.

5. Software & Technical Skills

- Basic to good knowledge of MS Excel, Word, Google Sheets, and Google Drive.
- Comfortable working with CRM software and other online platforms.
- Good email and professional communication skills.
- Knowledge of Canva, video editing, or social media management will be an added advantage.
- Required SkillsExcellent verbal and written communication.
- Strong problem-solving and decision-making abilities.
- Multitasking and time-management skills.
- Good computer and technical knowledge.
- Ability to work independently and coordinate with teams.
- Adaptability and willingness to learn new processes.
- Responsible, organised, and detail-oriented approach.
- Candidate ExpectationsTake ownership of assigned operational responsibilities.
- Maintain accuracy in reports and records.
- Ensure customer queries and operational issues are resolved on time.
- Follow company processes and instructions.
- Maintain professional communication with customers and team members.

Preferred Candidate: Someone who is proactive, technically comfortable, organised, and capable of handling multiple operational responsibilities efficiently.

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