Job Title: Travel Operations ExecutiveDepartment: Travel Operations

Experience: 1–5 Years (Freshers with relevant knowledge may also apply)

Location: Surat, Gujarat

Employment Type: Full-time

1. Job SummaryWe are looking for a proactive and detail-oriented Travel Operations Executive to manage end-to-end travel arrangements and booking operations. The candidate will be responsible for handling flight and hotel bookings, railway reservations, visa coordination, holiday packages, cancellations, and customer support while ensuring smooth and timely execution of travel services.

2. Key Roles & Responsibilities

A. Flight & Ticketing Operations

- Handle domestic and international flight bookings.
- Check flight availability, fares, schedules and booking conditions.
- Issue tickets and share booking confirmations with clients.
- Handle ticket cancellations, rescheduling and modifications.

B. Hotel & Accommodation Bookings

- Coordinate hotel reservations as per client requirements.
- Check room availability, pricing and booking conditions.
- Issue hotel vouchers and confirm reservations.

C. Holiday Package Management

- Prepare domestic and international travel itineraries.
- Coordinate with hotels, transport providers and Destination Management Companies (DMCs).
- Arrange sightseeing, transfers and other travel-related services.

D. Railway & Visa Coordination

- Handle railway ticket bookings, cancellations and modifications.
- Collect and verify visa-related documents.
- Coordinate with visa agents and relevant service providers.

E. Customer & Vendor Coordination

- Understand customer travel requirements and provide suitable travel solutions.
- Respond to customer queries regarding bookings and itineraries.
- Coordinate with airlines, hotels, travel agents and other vendors.
- Provide timely updates regarding booking status and travel arrangements.

F.



Booking & Documentation Management

- Maintain accurate records of all bookings in the CRM/system.
- Verify passenger details, PNRs, travel dates and booking confirmations.
- Maintain records of cancellations, modifications and refund requests.
- Ensure timely sharing of tickets, vouchers and travel documents.

G. Post-Booking Support

- Assist customers with urgent travel-related queries.
- Coordinate with service providers in case of booking issues.
- Track pending refunds and follow up with respective vendors.
- 3. Required Skills & CompetenciesGood communication and customer-handling skills.
- Knowledge of domestic and international travel operations.
- Basic understanding of flight, hotel and railway booking procedures.
- Knowledge of GDS platforms such as Amadeus, Galileo or Sabre will be an advantage.
- Good coordination and negotiation skills.
- Proficiency in MS Excel, email and CRM software.
- Solid attention to detail and accuracy.
- Ability to manage multiple bookings and work within deadlines.
- Problem-solving and time-management skills.
- 4. Educational QualificationsGraduate in any discipline.
- Diploma or certification in Travel & Tourism will be an added advantage.
- Relevant experience in travel agency or tour operations will be preferred.
- 5. Key Performance Indicators (KPIs)Booking accuracy and error-free ticket issuance.
- Timely execution of flight and hotel bookings.
- Customer query response time.
- Accuracy and completeness of CRM updates.
- Timely processing and follow-up of cancellations and refunds.
- Customer satisfaction and service quality.
- Timely preparation and sharing of travel itineraries.

6. Expected Candidate ProfileThe ideal candidate should be organised, customer-focused and capable of independently managing day-to-day travel operations. The candidate must demonstrate ownership, accuracy and effective coordination to ensure a smooth travel experience for customers.

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