Company: OnePlus

Location: Noida

CTC: Up to ₹30,000 per month

In-hand Salary: Up to ₹26,000 per month

Job Responsibilities

- Handle customer complaints, grievance management, and escalated cases, including C-level escalations.
- Investigate customer grievances and ensure timely and effective resolution.
- Manage complex customer issues while maintaining high customer satisfaction.
- Coordinate with internal departments to resolve complaints within defined TAT.
- Handle dissatisfied customers professionally and provide appropriate resolutions.
- Maintain accurate records of complaints, escalations, and actions taken.
- Conduct follow-ups to ensure customer concerns are resolved satisfactorily.
- Adhere to company policies, quality standards, and service-level agreements (SLAs).





Eligibility Criteria

- Minimum 2 years of relevant experience is mandatory.
- Experience in grievance management, complaint handling, or escalation management.
- Excellent communication and problem-solving skills.
- Solid customer-handling and conflict-resolution abilities.
- Ability to manage sensitive and high-priority customer complaints.
- Basic computer knowledge and proficiency in maintaining customer records.

Interested Candidates

Candidates meeting the above criteria can share their updated CV for further consideration.

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