Key Responsibilities

- Handle inbound and outbound calls from international customers.
- Respond to customer queries through phone, email, and live chat.
- Provide accurate information about products and services.
- Resolve customer complaints and concerns professionally.
- Maintain a high level of customer satisfaction.
- Follow up with customers to ensure timely resolution of issues.
- Maintain accurate records of customer interactions in the CRM system.
- Meet daily, weekly, and monthly performance targets.
- Follow company policies, quality standards, and service procedures.

Required Skills and Qualifications:

- Excellent verbal and written communication skills in English.
- Good listening and problem-solving abilities.
- Solid customer-handling and interpersonal skills.
- Basic computer knowledge and typing skills.
- Ability to handle international customers professionally.
- Positive attitude and willingness to work in a team.
- Flexibility to work in rotational shifts, night shifts, weekends, and holidays if required.

Location: Mumbai/Thane/Navi Mumbai

📌 International BPO Executive (Mumbai)
🏢 Um Enterprises
📍 Mumbai