1. JOB OVERVIEW

The Student Advisor / Student Counsellor is responsible for counselling and guiding prospective and enrolled

students, presenting Eduwing’s courses and training programmes, promoting the company’s educational services,

and supporting student enrolment and fee collection. The role also involves maintaining student documentation and

records, coordinating with internal departments, providing regular reports to the Department Head, and contributing to

strategies that strengthen the company’s brand and business growth.

2. ROLES AND RESPONSIBILITIES

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Reporting and Accountability:

Report directly to the Department Head and provide regular updates on activities,

student progress, enrolments, fee collections, and other assigned responsibilities.

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Course and Programme Presentation:

Present and explain the company’s courses, training programmes,

educational offerings, eligibility criteria, and relevant details to prospective students clearly and effectively.

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Sales and Marketing:

Promote and market the company’s services through various approved marketing tools,

platforms, campaigns, and outreach activities.

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Fee Collection and Repayment Follow-up:

Coordinate the collection of course fees and follow up on student

repayments in accordance with company policies and approved procedures.

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Student Documentation and Records:

Collect, verify, organise, and maintain student documents and records,

ensuring accuracy, completeness, confidentiality, and timely updates.

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Interdepartmental Coordination:

Coordinate regularly with other Department Heads and relevant teams to

ensure smooth operations, timely resolution of issues, and effective student support.

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Regular Reporting:

Submit accurate and timely reports to the Department Head on student enquiries, counselling,

admissions, marketing activities, fee collections, repayments, and other key updates.

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Brand Image and Strategy:

Contribute to the development and implementation of strategies, initiatives, and

activities that enhance the brand image, visibility, and reputation of the company.

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Business Growth and Organisational Goals:

Work towards the mission and vision of the group and actively

contribute to expanding, strengthening, and enhancing existing business operations.

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Student Support and Guidance:

Maintain professional and ethical communication with prospective and enrolled students, provide appropriate guidance, and support a positive student experience throughout their learning journey.

Other Responsibilities:

Undertake additional duties and responsibilities assigned by the Department Head or management in line with organisational requirements.

3. KEY SKILLS AND COMPETENCIES

Excellent communication, presentation, and interpersonal skills

Ability to effectively counsel students and present educational programme

Sales, marketing, persuasion, and lead-conversion skills

Solid follow-up, coordination, and relationship-management abilities.

Good organisational skills and attention to detail in documentation

Ability to manage fee collection and repayment follow-ups professionally.

Proficiency in maintaining student records and using digital tools or CRM systems.

Strong reporting, time-management, and multitasking capabilities

Teamwork, accountability, initiative, and a goal-oriented approach.

Commitment to student satisfaction, professional conduct, and company objectives.

4. LANGUAGE PROFICIENCY REQUIREMENTS

English-Excellent verbal and written communication

Malayalam-Fluent verbal communication

The candidate should be able to communicate effectively in English and Malayalam while interacting with students, parents, and other stakeholders. Proficiency in these languages is important for counselling, programme presentation, marketing, follow-ups, and student coordination.

📌 Student Counsellor (Ernakulam)
🏢 Smart Learn Eduwing Educational Services Private
📍 Ernakulam