- Monitor ATM uptime/downtime and submit daily status reports to Zonal/Head Office.
- Coordinate with branches, FLM engineers, vendors, CRA, and service providers for issue resolution.
- Follow up on cash-out, cash jam, power, UPS, network, and ATM-related complaints.
- Ensure timely attendance of FLM engineers and track service delivery.
- Monitor cash reconciliation for outsourced ATMs and coordinate discrepancy resolution.
- Prepare MIS, SLA, downtime, reconciliation, and management reports.
- Submit monthly invoices and supporting operational reports.
- Act as a local help desk and provide remote support to branches.
- Follow up on ATM installations, pending issues, and escalations.
- Arrange substitute staff during leave/absence and ensure uninterrupted support.

Working Hours10:00 AM to 6:00 PM

- Daily reporting to Zonal/Head Office.

📌 Executive (Bhubaneswar)
🏢 Cms Info Systems
📍 Bhubaneswar