Experience: 1–3 Years

Location: Kolkata

Employment Type: Full-Time

About the Role

We are looking for a proactive and customer-focused Zoho Consultant – Customer Success to join our team. The ideal candidate should have a good understanding of Zoho applications, CRM processes, and business operations, along with strong communication and problem-solving skills.

Key Responsibilities

- Understand client requirements and business processes to recommend suitable Zoho solutions.
- Configure and customize Zoho applications based on client requirements.
- Identify potential business opportunities through lead generation, prospecting, and client outreach.
- Manage client onboarding, implementation support, and post-implementation assistance.
- Conduct product demonstrations, user training, and walkthrough sessions.
- Handle customer queries, troubleshoot issues, and ensure timely resolution.
- Maintain solid client relationships and ensure customer satisfaction.
- Follow up with potential leads,



nurture client relationships, and assist in converting prospects into business opportunities.
- Coordinate with internal technical and implementation teams to deliver effective solutions.

Requirements

- 1–3 years of experience in Zoho consulting, CRM, or customer success.
- Working knowledge of Zoho applications such as Zoho CRM, Creator, Desk, Books, People, or Zoho One.
- Understanding of business processes, requirement gathering, and CRM workflows.
- Basic understanding of lead generation, prospecting, and client acquisition.
- Strong verbal and written communication skills.
- Good problem-solving, client-handling, and interpersonal skills.
- Ability to manage multiple tasks and work collaboratively with teams.

Preferred: Experience in Zoho implementation, configuration, customization, and client-facing roles.

📌 Zoho Consultant - Customer Success (Kolkata)
🏢 GoldenLion Consulting Services
📍 Kolkata