Job SummaryLooking for a customer-focused skilled to manage customer complaints, coordinate with dealers and internal teams, and improve customer satisfaction across the assigned zone.
Key Responsibilities
- Handle customer complaints and ensure timely resolution within defined TAT.
- Coordinate with dealers, regional teams, call centres, and internal departments for complaint closure.
- Strengthen dealer CRM through training, monitoring, and regular reviews.
- Identify recurring complaints and implement corrective actions to reduce customer issues.
- Conduct zonal reviews and monitor dealer performance.
- Manage customer escalations and ensure effective resolution.
- Prepare MIS reports and presentations using Excel and PowerPoint.
Required Skills
- Good communication skills in English and Hindi.
- Proficiency in MS Excel and PowerPoint.
- Basic automobile technical knowledge.
- Strong coordination, problem-solving, and time management skills.
- Customer-centric approach, empathy, and positive attitude.
Education & Experience
- Graduate, preferably B.Tech or Diploma in Engineering.
- 4–5 years of experience in Customer Support, Regional Service, Dealer CRM, or Process Quality.
- Automobile industry experience preferred.
📌 Zonal Customer Relationship Manager (India)
🏢 EduRun Group
📍 India
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