Company Description Globiva is one of India’s fastest-growing Business Process Management (BPM) companies, focused on delivering outstanding customer experiences for global clients. Since starting operations in 2018, Globiva has grown to 5,000+ employees supporting 40+ customers from multiple delivery centers in Gurgaon, Bengaluru, and Kolkata. The company is built on core values of Employee First, Value Delivery, and Customer Focus, which drive its flexible and agile approach to client needs.

Globiva provides services in customer interaction, content curation, and finance & accounting, combining domain expertise with automation and digital tools. Applicants can expect a dynamic, growth-oriented environment with opportunities to work on diverse processes and industries.

Role Description This is a full time, on-site Voice Process role based in Bengaluru South. The role involves handling inbound and outbound customer calls, addressing queries, resolving issues, and providing clear information in a professional manner. Daily responsibilities include following defined scripts and processes, documenting call outcomes accurately, and maintaining high levels of customer satisfaction.

The Voice

Process professional will collaborate with team leads and trainers to improve call handling skills,



adhere to quality and compliance guidelines, and meet performance targets such as CSAT, NPS, and productivity metrics. The role may also require working in shifts, including weekends or holidays, based on business requirements.

Qualifications

- Candidates should possess strong Customer Service and Communication skills to handle calls effectively and maintain a positive customer experience.
- Candidates should possess solid Analytical Skills and Business Process Improvement capabilities to interpret customer issues, identify patterns, and suggest better ways of working.
- Candidates should possess Training-related skills, including the ability to absorb process knowledge quickly and support peer learning when required.
- Good spoken and written English; additional regional language skills are an advantage.
- Comfort with using computers, CRM tools, and call center technology.
- Ability to work in a fast-paced, target-driven environment with attention to accuracy and detail.
- Prior experience in voice process, BPO, or customer support is preferred but not mandatory for suitable candidates.
- Minimum educational qualification: higher secondary (12th grade) or graduate degree from a recognized institution.

📌 Voice process (Bengaluru)
🏢 globiva
📍 Bengaluru