05 Nov
|
Cross Country Infotech
|
Pune
05 Nov
Cross Country Infotech
Pune
Roles and Responsibilities
- Manage a team of professionals responsible for processing customer requests through various communication channels (phone, email, chat).
- Oversee daily operations to ensure productive handling of customer queries and issues.
- Develop and implement process improvements to increase productivity and quality standards.
- Ensure compliance with company policies, procedures, and regulatory requirements.
📌 Team Leader - BPS Operations (Pune)
🏢 Cross Country Infotech
📍 Pune