We are seeking a dedicated and experienced Team Lead for our Voice Process operations. The ideal candidate will be responsible for overseeing a team of customer service representatives, ensuring that they meet performance targets and deliver exceptional service to our clients. As a Team Lead, you will play a crucial role in coaching and mentoring team members, fostering a positive work environment, and driving continuous improvement in processes and performance metrics.

Key Responsibilities

- Lead and manage a team of customer service agents in the voice process, ensuring adherence to company policies and procedures.
- Monitor team performance and provide regular feedback to team members to enhance their skills and productivity.
- Conduct training sessions and workshops to improve team capabilities and service quality.
- Analyze performance metrics and implement strategies to improve team efficiency and customer satisfaction.




- Act as a point of contact for escalated customer issues and resolve them in a timely manner.
- Collaborate with other departments to ensure seamless operations and communication.
- Prepare and present reports on team performance to upper management.

Required Skills

- Proven experience in a leadership role within a voice process environment.
- Robust communication and interpersonal skills.
- Ability to motivate and inspire team members.
- Proficient in performance management and coaching techniques.
- Analytical mindset with a focus on continuous improvement. If you are a results-driven leader with a passion for customer service and team development, we encourage you to apply for this exciting opportunity.

Industry

Medical / Healthcare

Department

Allied Health Services

📌 Team Lead - Voice Process (Indore)
🏢 CONVERSE PLACEMENT SERVICES INDIA PRIVATE
📍 Indore