Hiring: Team Leader International Voice Process

Location: Noida

Experience: 4 to 7 Years

Process: International Voice / Customer Support

Interested candidates can share their updated resume at:

[email protected]

Required Skills:

- 7 years of experience in BPO/Customer Service.
- Strong experience in International Voice Process.
- Prior Team Leader/Team Handling experience.
- Excellent English communication skills.
- Strong leadership and people-management skills.
- Positive understanding of contact-center KPIs.
- Comfortable with rotational/night shifts, if required.

Key Responsibilities:

- Lead and manage a team of customer service executives.
- Monitor CSAT, Quality, AHT, SLA, productivity and adherence.
- Conduct coaching, feedback and performance reviews.
- Handle customer escalations and ensure timely resolution.
- Manage attendance, roster and day-to-day operations.
- Drive team performance and ensure achievement of process targets.

📌 Team Lead (Noida)
🏢 HCLTech
📍 Noida