Job Responsibity

Required Skill

? Excellent written and verbal English skills (C1 level), with strong customer empathy and de-escalation abilities.

? Strong analytical, policy interpretation, and problem-solving skills, with the ability to exercise independent judgment and make well-reasoned decisions in grey areas where clear guidance is unavailable.

? Experience with ticketing systems and content moderation platforms (e.g., Zendesk, Jira, ServiceNow).

? Ability to review sensitive or graphic content in a fast-paced, metrics-driven, 24/7 rotational shift setting.

? Respond to customer emails, addressing their queries effectively.

? Meet targeted response times and maintain a high-quality standard.

? Leverage client-ticketing platform for managing and resolving tickets.

? Engage actively in training sessions and adhere to client feedback.

? Coordinate closely with manager and Quality Assurance personnel.

📌 Team Lead -Customer Support Domain (International Chat & Email process (Kolkata)
🏢 iMerit Technology
📍 Kolkata