Provide L2 support for Microsoft 365 services and Theema platform, ensuring high availability and seamless user experience.
Troubleshoot issues related to user access, authentication, application functionality, and integrations.
Monitor incidents, service requests, and system performance, ensuring resolution within SLA timelines.
Perform root cause analysis, document findings, and support change and release activities.
Collaborate with L3 teams, vendors, and business stakeholders to resolve complex technical issues and improve service quality.
📌 Software Engineer (Noida)
🏢 HCLTech
📍 Noida