Provide L2 support for Enterprise MeetYou platform, ensuring smooth operation, incident resolution, and user assistance.
Troubleshoot application, connectivity, authentication, and performance-related issues within SLA timelines.
Monitor system health, analyze logs, and perform root cause analysis for recurring problems.
Coordinate with L3 teams, vendors, and stakeholders for issue escalation and change implementation.
Maintain technical documentation, support procedures, and contribute to service improvement initiatives.
📌 Software Engineer (Noida)
🏢 HCLTech
📍 Noida