1. Operating the SOC, in shift patterns as required (8-hour shifts).
2. Provide a high level of service to local and remote client sites and staff with the emphasis on the security and safety of client's staff, assets and information.
3. Monitor operational network video cameras.
4. Operate all SOC technologies including network video, access control, perimeter intrusion etc.
5. Coordinate direct action and initiate responses to incidents and alarm activations as per laid down internal SOPs.
6. Compile reports for the SOC Shift Manager in order to share with GPS management on a daily/weekly/monthly basis.
7. Good communication skills required at all times and an ability to adopt the appropriate approach when dealing with others who may be anxious or distressed.
8. Provide high quality written and verbal reports as and when required.
9. Taking telephone enquiries.
10. Maintain accurate logs of events.
11.
Liaise with emergency services and other monitoring agents as and when directed.
12. Assist in the collation and preservation of digital media evidence.
13. Assist in the collation and viewing of network video images in response to incident investigation in line with associated code of practice.
14. Identify and promptly respond to any system anomalies.
15. Support the SOC Shift Manager in monitoring regional travel requests and travel movements.
16. Under minimal supervision determine the appropriate response to each reported incident.
17. Maintain active awareness of the monitored environment to promote protected and effective working.
18. Maintain a conscientious and proactive approach to work to achieve excellent standards.
📌 Soc Operator (Bengaluru)
🏢 G4S
📍 Bengaluru
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