Description and Requirements

1. Business Performance, P&L; Analysis & Financial Planning

. Own recurring analysis of revenue, cost of delivery, gross margin, contribution margin, operating expenses, and service profitability across GICS operations.

. Prepare monthly P&L; views, management commentary, and performance bridges explaining actuals versus budget, forecast, and prior-period results.

. Partner with Finance on annual planning, rolling forecasts, accruals, cost-center reviews, and month-end financial performance reviews.

. Develop scenario models evaluating volume, pricing, supplier costs, productivity, headcount, capacity, and service-mix impacts.

. Perform unit-cost and cost-to-serve analysis across ITC, CFS, Registration, Infrastructure, and Configuration Services.

. Build financial business cases for automation, infrastructure upgrades, capacity expansion, sourcing decisions, and new service offerings.

- Cost Governance, Budget Control & Optimization

. Monitor OPEX and CAPEX against approved budgets, forecasts, purchase commitments, and operating plans.

. Identify cost overruns, unfavorable trends, underutilized capacity, stranded spend, and financial leakage, and coordinate corrective actions.

. Drive transparency in service costing, cost allocation, supplier spend, chargeback approaches, and operational unit economics.

. Maintain a cost-chance pipeline with quantified benefits, accountable owners, dependencies, and realization tracking.

. Support sourcing and supplier negotiations through spend baselines, should-cost analysis, demand trends, and commercial insights.

. Validate savings and distinguish realized P&L; impact from cost avoidance, productivity benefit, and risk reduction.

- AI-Enabled P&L; Analytics & Automation

. Lead implementation of AI and automation for P&L; analysis, financial reporting, forecasting, reconciliations,



and management commentary.

. Design automated data flows combining finance, operational, billing, supplier, and service-performance inputs into governed reporting models.

. Use Microsoft Copilot, Power BI, Power Automate, SQL, Python, and approved AI capabilities to accelerate variance analysis and surface decision-relevant insights.

. Develop anomaly and exception monitoring for unusual spend, duplicate charges, margin deterioration, billing inconsistency, and forecast deviation.

. Create predictive and scenario-based models for demand, cost, capacity, supplier spend, and profitability with documented assumptions and human review.

. Establish data-quality checks, model governance, approval controls, and traceability for AI-assisted financial outputs.

. Measure automation outcomes through cycle-time reduction, reporting accuracy, manual-effort elimination, decision speed, and validated financial impact.

- Financial Controls, Billing Validation & Reconciliation

. Validate supplier invoices and service billing against contracts, statements of work, pricing models, purchase orders, and service-delivery records.

. Perform billing audits to identify duplicate charges, overbilling, unsupported charges, rate deviations, and financial leakage.

. Support accrual reviews, reconciliations, invoice aging analysis, disputed-item resolution, and period-close readiness.

. Establish approval checkpoints, exception thresholds, evidence requirements, and audit-ready documentation.

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Partner with Finance, Procurement, Accounts Payable, and suppliers to resolve billing and payment exceptions.

- Service Operations Governance & Performance Management

. Maintain governance across global ITC, CFS, Registration, Infrastructure, and Configuration Services operations.

. Monitor performance against SLAs, KPIs, quality measures, productivity expectations, capacity plans, and customer commitments.

. Integrate operational and financial measures to show how service outcomes and resource consumption affect cost and profitability.

. Support Monthly Business Reviews, Quarterly Business Reviews, executive reviews, issue management, escalations, and action closure.

. Provide centralized visibility and consistent performance narratives through the GICS Control Tower.

- Business Intelligence & Executive Decision Support

. Develop and maintain Power BI dashboards, executive scorecards, financial packs, and self-service analytical views.

. Translate complex P&L; and operational trends into concise management insights, decisions, and recommended actions.

. Define consistent metric logic, reporting calendars, data ownership, and governance standards.

. Present clear insights on profitability, budget performance, cost drivers, supplier performance, productivity, risks, and opportunities.

- Vendor Governance, Risk & Compliance

. Analyze supplier spend, price adherence, invoice quality, service levels, and corrective-action closure.

. Identify operational, financial, contractual, compliance, and supplier risks and coordinate mitigation plans.

. Support internal audits, compliance reviews, governance assessments, and evidence requests.

. Ensure adherence to company policies, contractual obligations, delegated authority, segregation of duties, and control standards.

📌 Service Operations Lead (Bengaluru)
🏢 Lenovo India Private
📍 Bengaluru