Shift Ahead is seeking a efficient independent Tier III Engineer for an advanced technical role within our Client Services department. The engineer will resolve complex data, VoIP, and managed services issues, including escalated customer calls requiring in-depth technical expertise.
Experience - 5 to 8 years of experience
JOINING REQUIRED IN 15 DAYS TIMELINE ONCE SELECTED `
Key responsibilities include analyzing, troubleshooting, and resolving technical issues related to repairs, installations, and connectivity. The role may involve remote troubleshooting of customer equipment as well as providing guidance and education to customers, with a strong focus on achieving first-call resolution whenever possible.
Key elements of the role :
- Read SIP signaling and PCAPs
- Troubleshoot Adtran devices
- Know the customer-side equipment (modems and routers, PBX systems, and hosted/VoIP phones)
- Troubleshoot the whole voice path
- Handle escalated tickets and calls
The ideal candidate will be knowledgeable in reading and fully understanding SIP messaging and call PCAPs to diagnose and resolve VoIP-related issues effectively.
Key skills
Modems/Routers, PBX systems, Hosted/VoIP phones, etc
Troubleshooting of VOIP network from customer end points to SBCs and soft switches
Excellent English speaking and writing skills
Confident candidates may apply(preferred) or mail to
[email protected]
📌 Senior VoIP Support Engineer (Tier III) (Maharashtra)
🏢 Shift Ahead Technologies
📍 Maharashtra