We are seeking a highly skilled Senior Service Engineer to join our dynamic team in Andhra Pradesh. The ideal candidate will have a strong background in IT Service Management (ITSM) and IT Operations Management (ITOM), with a proven track record of delivering high-quality service solutions. As a Senior Service Engineer, you will play a critical role in ensuring the smooth operation of our IT services and infrastructure, while also contributing to the continuous improvement of our processes and systems.

Key Responsibilities

- Manage and oversee IT service delivery, ensuring adherence to service level agreements (SLAs) and operational standards.
- Collaborate with cross-functional teams to troubleshoot and resolve complex technical issues, providing expert guidance and support.
- Implement and maintain ITSM and ITOM best practices, ensuring alignment with industry standards and organizational goals.
- Conduct regular performance assessments and audits of IT services, identifying areas for improvement and implementing necessary changes.




- Provide training and mentorship to junior engineers, fostering a culture of knowledge sharing and professional development.
- Stay updated with the latest trends and technologies in ITSM and ITOM, recommending cutting-edge solutions to enhance service delivery.

Required Skills

- Strong knowledge of ITSM frameworks and tools.
- Proficiency in ITOM practices and technologies.
- Excellent problem-solving and analytical skills.
- Strong communication and interpersonal skills, with the ability to work collaboratively in a team environment.
- Experience in managing service delivery in a fast-paced IT environment. If you are a motivated and experienced Senior Service Engineer looking to make a significant impact in a growing organization, we encourage you to apply. Join us in delivering exceptional IT services and driving operational excellence.

Industry

IT - Hardware / Networking

Department

IT Operations / EDP / MIS

📌 Senior Service Engineer (Hyderabad)
🏢 HYRE GLOBAL RECRUITMENT AND SERVICES PRIVATE
📍 Hyderabad