We are seeking a highly experienced Senior Program Manager to lead our program management initiatives in the Mumbai region. The ideal candidate will have a strong background in program leadership, product management, and digital transformation, particularly within the BFSI sector. This role requires a strategic thinker who can drive AI automation projects and leverage generative AI technologies to enhance operational efficiency and governance.

Key Responsibilities

- Oversee and manage multiple programs, ensuring alignment with organizational goals and objectives.
- Collaborate with cross-functional teams to implement digital transformation strategies that incorporate AI and automation.
- Lead the development and execution of program plans, including scope, schedule, and budget management.
- Foster a culture of agility and continuous improvement within the program management team.
- Ensure effective governance and compliance across all program activities, mitigating risks and addressing challenges proactively.




- Engage with stakeholders at all levels to communicate program status, challenges, and successes.

Required Skills

- Proven experience in program management, particularly in a senior role.
- Strong knowledge of product management principles and practices.
- Familiarity with digital transformation initiatives and AI technologies, including generative AI and LLM.
- Experience in the BFSI sector is highly desirable.
- Excellent leadership, communication, and interpersonal skills.
- Ability to work in an agile workplace and adapt to changing priorities. If you are a results-driven professional with a passion for innovation and a track record of successful program management, we encourage you to apply for this exciting opportunity.

Industry

BPO / Call Center

Department

Customer Service (International)

📌 Senior Program Manager (Mumbai)
🏢 GHRS TRAINING
📍 Mumbai