? Hiring: Senior Project Manager / Customer Success Manager
? Location: Mumbai (5 Days Onsite 1 Day Remote)
? Experience: 8–10 Years
? Budget: Up to ₹1.33 Lakh/Month
⏰ Working: 8 Hours × 6 Days | Immediate to 10 Days
Key Responsibilities:
- Lead Data Warehouse, ETL, BI and Infrastructure Operations.
- Manage SLA, ITIL processes, service delivery and operational governance.
- Handle P1/P2 incidents, escalations, RCA and crisis management.
- Drive customer engagement, stakeholder management and service reviews.
- Manage onsite/offshore teams, vendors and multiple technology towers.
- Govern change management, release management, SOPs and operational documentation.
Required Skills:
- Strong experience in IT Operations / Service Delivery / Project Management.
- Hands-on exposure to Data Warehouse, ETL, BI Reporting and Infrastructure Operations.
- Excellent knowledge of ITIL,
SLA Management, Incident & Problem Management.
- Solid customer management, escalation handling and team leadership skills.
- Exposure to Vertica, Cloudera, Talend, AWS/Azure, ServiceNow or ITSM tools preferred.
- Banking, BFSI, Government or large-scale managed services experience preferred.
Education: BE/BTech (IT/Computer Science) or equivalent. MBA / MCA / ITIL / PMP preferred.
? Interested candidates can share their updated CV at:
Email:
[email protected]
Contact: (phone hidden)
Subject Line: Application – Sr. Project Manager / Customer Success Manager – Mumbai
Immediate joiners or candidates with short notice periods preferred.
📌 Senior Project Manager (Datawarehouse Project Operations ) (Mumbai)
🏢 Aforeserve.com
📍 Mumbai