05 Nov
|
EXL Talent Acquisition Team
|
Noida
05 Nov
EXL Talent Acquisition Team
Noida
CCaaS Voice Senior Manager (with Dialer Experience) – Responsible for managing and optimizing cloud contact center and voice platforms, including inbound, outbound, and predictive dialer solutions. The role oversees CCaaS operations, telephony infrastructure, dialer campaigns, SIP/VoIP integrations, vendor management, and service delivery while ensuring platform stability, regulatory compliance, and operational excellence. The ideal candidate should have experience with cloud contact center technologies, outbound dialing platforms, and customer engagement solutions, along with robust leadership and stakeholder management skills.
📌 Senior Manager (Noida)
🏢 EXL Talent Acquisition Team
📍 Noida