The eCRMS (Enterprise Customer Relationship Management Solutions) team sits within ICRST and supports the GCS and ICS iterative delivery teams’ sales tooling and deal-flow platforms, built primarily on Salesforce, ensuring the sales organization has the day-to-day product capabilities it needs to run the business. This team partners closely with Sales Always On and Business Health engineering teams and eCRMS product managers across the GCS and ICS sales domains to keep the platform healthy and continuously improving.

The Senior Manager, Digital Product Management will own the day-to-day business health of the GCS and ICS Salesforce platform, driving product enhancements that impact sales tooling and deal flow from initial change request through to a deployed, tested solution. This is a high-agency individual contributor role with no direct reports, responsible for keeping many concurrent issues moving in parallel across product, engineering, and business stakeholders.

📌 Senior Manager-Digital Product Management (Bengaluru)
🏢 American Express
📍 Bengaluru