: Account Director - Facility Management (Banking Client)

Key Responsibilities

Client Relationship Management

- Serve as the primary point of contact for assigned banking client accounts

- Build and maintain strong C-level relationships with client stakeholders

- Conduct regular client meetings, business reviews, and strategic planning sessions

- Ensure exceptional client satisfaction and retention

Service Delivery Management

- Oversee end-to-end facility management services including Hard services (HVAC, electrical, plumbing, fire safety) Soft services (cleaning, security, catering, landscaping) Space planning and workplace optimization Energy management and sustainability initiatives

- Monitor service level agreements (SLAs) and KPI performance

- Lead incident resolution and crisis management

Business Development

- Identify opportunities for service expansion and contract growth

- Develop and present proposals for additional services

- Collaborate with sales teams to secure recent business opportunities

- Conduct market analysis and competitor benchmarking

Financial Management

- Manage P&L; responsibility for assigned accounts

- Develop and monitor budgets, forecasts, and financial reports

- Optimize cost efficiencies while maintaining service quality

- Process invoicing and manage contract negotiations





Compliance & Risk Management

- Ensure compliance with banking industry regulations and security requirements

- Maintain knowledge of financial services compliance standards

- Implement risk mitigation strategies

- Coordinate vendor management and due diligence processes

Required Qualifications

Education & Experience

- Bachelor's degree in Business, Engineering, or related field

- 5-8 years of experience in facility management or account management

- 3+ years of experience serving financial services/banking clients preferred

Technical Skills

- Strong knowledge of integrated facility management services

- Understanding of banking operations and regulatory environment

Core Competencies

- Exceptional client relationship management skills

- Strong business acumen and financial analysis capabilities

- Excellent communication and presentation skills

- Problem-solving and crisis management expertise

- Project management capabilities

- Team leadership and vendor management experience

Preferred Qualifications

- MBA or relevant professional certifications (CFM, FMP, PMP)

- Experience with workplace transformation and change management

- Knowledge of sustainability and ESG initiatives

📌 Senior Director, Operations (Mumbai)
🏢 JLL
📍 Mumbai