Senior Director, Head of Engineering (Commercialization BI&T;)

Job Profile The Senior Director, Head of Engineering and Hyderabad Technology Centre leads the broader Commercialization engineering organisation and serves as the senior technology leader for the Commercialization BI&T; teams in Hyderabad.

This leader is accountable for the engineering outcomes of teams building the technology that supports commercial operations, including field engagement, customer experience, marketing, market access, medical, analytics, data and AI. The role sets the engineering strategy, builds strong engineering capabilities and ensures products and platforms are delivered securely, reliably and at enterprise scale.

The Senior Director will develop Hyderabad into a strategic engineering hub with end-to-end ownership of global commercial platforms and capabilities. This is a true technology leadership role, requiring strong technical credibility, sound architectural judgement and proven experience leading global engineering organisations.

Key Responsibilities

- Own the engineering strategy and operating model across Commercialization BI&T;, including software, platform, integration, data, cloud and AI engineering.
- Lead the broader engineering organisation and hold engineering leaders accountable for delivery, quality, security, reliability, cost and business outcomes.
- Build scalable technology capabilities that support pharmaceutical commercial functions, including sales, field medical, marketing, market access, customer engagement and commercial analytics.
- Ensure engineering teams understand commercial business processes and translate product priorities into reliable, intuitive and production-ready solutions.
- Set the technical direction for core commercial platforms and ensure solutions are reusable, interoperable and aligned with enterprise architecture.
- Provide engineering leadership across platforms such as Veeva Vault CRM, Salesforce, Adobe Experience Cloud, Databricks, cloud services and enterprise integration platforms.
- Build the engineering capabilities required to support CRM, omnichannel engagement, customer data, content management, consent, orchestration, analytics and field-facing applications.
- Lead the development of AI-enabled commercial capabilities, including field enablement, customer engagement, intelligent orchestration, decision support and marketing automation.
- Establish clear engineering standards covering architecture, software development, APIs, testing, DevSecOps, CI/CD, observability and production operations.
- Ensure product and platform teams have end-to-end accountability from design and build through deployment, adoption, operations and modernisation.
- Hold teams accountable for realistic commitments, delivery predictability, engineering quality and measurable commercial value.
- Ensure commercial platforms are designed around connected customer and field experiences rather than isolated products or channels.
- Partner with Commercial, Medical,



Market Access and other business leaders to understand priorities, adoption barriers and opportunities for measurable value.
- Work closely with product management and architecture to ensure commercial requirements are technically achievable, appropriately prioritised and delivered through sustainable solutions.
- Ensure platforms meet enterprise requirements for security, privacy, consent, regulatory compliance, auditability and responsible AI.
- Drive reuse and standardisation across brands, markets and commercial capabilities while accommodating justified local and regulatory requirements.
- Establish engineering metrics covering speed, quality, reliability, security, productivity, adoption, platform cost and business outcomes.
- Ensure strong production ownership, including service health, incident management, root-cause analysis and permanent remediation.
- Actively reduce technical debt, duplicated solutions, fragmented integrations and unnecessary customisation across the commercial technology landscape.
- Develop Hyderabad into a global engineering hub with clear decision rights and end-to-end ownership of strategic products and platforms.
- Build robust leadership and technical depth in Hyderabad across software engineering, data engineering, AI engineering, platform engineering, integration and quality engineering.
- Lead the insourcing of critical engineering capabilities and reduce long-term dependency on external partners.
- Own engineering workforce planning, organisational design, succession, capability development and recruitment.
- Recruit and develop senior engineering leaders, architects and technical talent capable of operating in a global product model.
- Manage the engineering budget and ensure technology investments, platforms and partners deliver measurable commercial and operational value.
- Represent engineering and Hyderabad in senior leadership forums, providing clear visibility into outcomes, risks, priorities and investment needs.

Qualifications and Experience

- Bachelor’s or Master’s degree in Computer Science, Software Engineering, Information Technology or a related technical discipline.
- Significant experience leading software, platform, data, cloud or AI engineering in a complex global organisation.
- Proven experience leading large, multidisciplinary engineering organisations through senior engineering managers, architects and technical leaders.
- Strong technical credibility across modern software architecture, cloud platforms, distributed systems, APIs, enterprise integration, data engineering and production operations.
- Demonstrated accountability for engineering outcomes across the complete product lifecycle,



from design and build through deployment, operation and modernisation.
- Experience engineering platforms that support complex customer engagement, sales, marketing, service or commercial business processes.
- Experience with major enterprise platforms such as Veeva, Salesforce, Adobe Experience Cloud, Databricks, AWS, Azure or comparable technologies.
- Strong understanding of CRM, customer data, content, consent, omnichannel engagement, decisioning, orchestration and commercial analytics.
- Experience building integrations across enterprise platforms, data environments, digital channels and customer-facing applications.
- Proven ability to set engineering strategy and standards while enabling product teams to deliver with speed and autonomy.
- Experience leading AI, machine learning, generative AI or agentic technology capabilities into production.
- Ability to challenge complex technical proposals, guide architectural decisions and manage trade-offs between speed, cost, quality and long-term sustainability.
- Proven success improving engineering quality, delivery performance, reliability, productivity and platform cost.
- Experience building or transforming a major technology centre, global capability centre or distributed engineering organisation.
- Demonstrated ability to develop engineering leaders, attract senior technical talent and establish strong technical career paths.
- Experience insourcing strategic engineering capabilities and transitioning ownership from external partners to internal teams.
- Strong commercial and financial acumen, including workforce planning, technology investment, vendor management and cost optimisation.
- Experience operating in a global, matrixed and regulated enterprise.
- Strong executive communication skills and the ability to explain technology decisions, risks and investment choices clearly.
- Pharmaceutical, healthcare or life sciences experience is preferred but not required.
- Experience in another regulated or data-intensive industry, such as financial services, consumer health, insurance or enterprise technology, would also be relevant.
- Knowledge of pharmaceutical commercial processes, regulatory requirements and customer engagement models would be a strong advantage.

Leadership Profile The successful candidate is a technology and engineering leader who creates outcomes through strong teams. They set the direction, build capable leaders, establish a high engineering bar and hold the organisation accountable for delivering reliable technology and measurable commercial value.

They understand that commercial technology is not only about implementing platforms. It is about connecting customer data, content, channels, field workflows, analytics and AI into a coherent experience that changes how the business engages customers and operates.

They remain close enough to the technology to challenge major decisions and understand critical risks, while empowering engineering leaders and teams to own execution.

📌 Senior Director, Head of Engineering (Commercialization BI&T) (Hyderabad)
🏢 Bristol-Myers Squibb
📍 Hyderabad