We are seeking a Senior Customer Support Executive to join our dynamic team in Madhya Pradesh. The ideal candidate will have extensive experience in the voice process and a robust background in customer service within an international BPO environment. This role is crucial for ensuring that our customers receive the highest level of support and satisfaction.

Key Responsibilities

- Manage inbound and outbound calls, providing exceptional customer service and support.
- Handle customer inquiries and resolve issues efficiently and effectively.
- Conduct training needs analysis (TNA) to identify areas for improvement in customer service delivery.
- Collaborate with team members to enhance service quality and customer experience.
- Maintain accurate records of customer interactions and transactions.




- Ensure compliance with company policies and procedures while delivering outstanding service.

Required Skills

- Proven experience in voice processes, particularly in international call centers.
- Strong communication skills, both verbal and written.
- Ability to handle cold calling and manage customer expectations.
- Familiarity with customer support metrics and performance indicators.
- Excellent problem-solving skills and a customer-centric approach. If you are passionate about customer service and have the experience we are looking for, we encourage you to apply for this exciting opportunity to make a difference in our customers' experiences.

Industry

Medical / Healthcare

Department

Allied Health Services

📌 Senior Customer Support Executive (Indore)
🏢 CONVERSE PLACEMENT SERVICES INDIA PRIVATE
📍 Indore