Company Description Bhanzu is transforming how children learn mathematics by combining strong pedagogy with modern technology to help learners think sharper, move faster, and build confidence. Founded by Neelakantha Bhanu, known as the World’s Fastest Human Calculator, Bhanzu currently serves 70,000+ students across 20+ countries including the US, UK, Canada, Australia, New Zealand, and regions in the Middle East.

The platform maintains a global classroom rating of 4.93/5, reflecting high learner and family satisfaction. Bhanzu’s diverse team of educators, engineers, designers, and creators is united by a mission to make world-class math education universally accessible. Headquartered in Bengaluru, the company is rapidly growing and aiming to positively impact 1 million learners worldwide.

Role Description The Senior Customer Service Representative || US-Night Shift is a full-time, on-site role based in Bengaluru. This role focuses on supporting learners and parents from US time zones by handling inbound and outbound queries through email, chat, and phone.

Responsibilities include resolving issues related to class schedules, platform access, payments, and product features, while ensuring timely, accurate, and empathetic responses.

The Senior

Representative will monitor key customer experience metrics, escalate complex concerns, and coordinate with product, operations,



and academic teams to deliver seamless support. The role also involves mentoring junior customer service staff, documenting common issues, and recommending improvements to processes and communication to enhance overall customer satisfaction.

Qualifications

- Strong background in customer-facing roles, such as Customer Service Representatives and Customer Support positions, with experience handling international clients.
- Demonstrated ability to drive Customer Satisfaction and maintain high-quality Customer Service standards across multiple channels.
- Experience in enhancing Customer Experience through proactive communication, issue resolution, and feedback-driven process improvement.
- Excellent spoken and written English communication skills; ability to work night shifts aligned with US time zones.
- Proven problem-solving skills, attention to detail, and a calm, professional approach in high-volume or escalated situations.
- Comfort working with CRM tools, ticketing systems, and basic productivity software (e.g., spreadsheets, documentation platforms).
- Prior experience in EdTech, education services, or a quick-growing startup environment is an advantage.
- Bachelor’s degree in any discipline or equivalent professional experience in customer service or operations.

📌 Senior Customer Service Representative || US-Night Shift (Bengaluru)
🏢 Bhanzu
📍 Bengaluru