Job Summary The Team: Our team provides technical support for our business intelligence tool, with a global footprint across the US, India, Pakistan, and the Philippines. We value continuous learning, offering opportunities to gain in-depth product knowledge and hone technical skills in a collaborative environment.

Responsibilities

- Resolve client concerns and requests efficiently, accurately, and professionally, ensuring excellent customer service and client satisfaction.

- Handle expert-level client issues independently and act as a subject matter expert on technical matters within the team.

- Assist and train non-technical client support teams and other departments as needed; contribute to new hire onboarding.

- Participate in internal projects and process improvements, providing feedback and generating ideas with LEAN and automation in mind.

- Train new hires on products, tools, and processes; provide feedback to management for enhanced onboarding.

- Maintain advanced understanding of supported products, including technical bugs and customer usage requirements.





Qualifications Basic Required Qualifications

- 2 to 4 years of experience in a customer-facing technical support role for MI or CIQ products.

- Excellent written and verbal English communication skills; ability to communicate via phone and email.

- Strong technical skills and understanding of Windows platforms, internal platforms, CRM, and various logging systems.

Key Soft Skills

- Solid customer service orientation and ability to influence client satisfaction.

- Ability to communicate technical concepts to non-technical audiences.

- Organized with ability to collect, analyze, and summarize data for technical documentation.

- Solid understanding and working knowledge of MS Office (Word, Excel, PowerPoint).

Additional Preferred Qualifications

- Experience in running network captures and product error logs.

- Appetite for continuous learning and process improvement.

- Ability to provide feedback and contribute to team development.

📌 Senior Associate, Technical Support (Hyderabad)
🏢 Su0026P Global Market Intelligence
📍 Hyderabad