? WE'RE HIRING | WALK-IN DRIVE | PUNE ?
Sakon is hiring for Senior Associate – Helpdesk!
Are you passionate about customer service and enjoy troubleshooting technical issues? Here's an opportunity to join our Mobility Support Team and work with international customers.
? Location: Pune
? Work Mode: Hybrid
? Shift: Rotational shifts, including night shifts
? Walk-in Date: 21st Nov 2026 | Saturday
⏰ Walk-in Timings: 10:30 AM-4:00 PM
? Venue: Sakon, 6th Floor and Mezzanine, Ag Trade Center, NDA Pashan Rd, Ram Nagar, Bavdhan, Pune, Maharashtra 411021
What are we looking for?
- Experience in international voice, chat or email support.
- Excellent verbal and written English communication skills.
- Strong customer service and problem-solving abilities.
- Basic technical troubleshooting knowledge, preferably with laptops and mobile devices.
- Ability to manage customer queries and coordinate with internal teams.
- Flexibility to work rotational shifts, including nights.
Key Responsibilities
- Must have 3 years of experience in international voice process.
- Handle customer queries through calls,
chats and emails.
- Troubleshoot laptop and mobile device-related issues.
- Identify, prioritize and resolve customer requests within defined SLAs.
- Coordinate with international telecom carriers and internal teams.
- Ensure a positive customer experience through effective communication and timely resolution.
Why join Sakon?
- Hybrid working model.
- Medical and life insurance.
- Learning and certification reimbursement.
- Wi-Fi and mobile reimbursement.
- Versatile holiday policy and employee well-being initiatives.
? Interested candidates can walk in directly!
For further details, reach out to
[email protected].
Know someone who fits the role? Tag them or share this post!
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📌 Senior Associate (Maharashtra)
🏢 Sakon
📍 Maharashtra