Roles and Responsibilities :

- Provide exceptional customer support to clients through phone, email, or chat.

- Onboard current sellers onto the platform by guiding them through the sign-up process and ensuring they understand how to use the marketplace effectively.

- Develop strong relationships with existing partners to drive sales growth and retention.

- Identify opportunities for upselling and cross-selling products/services to increase revenue.

Job Requirements :

- 1-8 years of experience in client handling, client onboarding, or similar roles in e-commerce or online sales industries.

- Excellent communication skills in English (spoken) with ability to communicate complex information clearly.

- Strong understanding of e-commerce platforms, including marketplaces like Amazon FBA or A+ content creation tools.

📌 Seller Support Advisor (Mumbai)
🏢 Lumina Datamatics
📍 Mumbai