- Experience Required: 5–9 years Key Responsibilities :
- Lead the technical design and end-to-end implementation of Salesforce Order Management (SOM) solutions.
- Architect and all the SOM related Objects and Workflows
- Design and build orchestration flows for order capture, fulfillment, cancellation, return, and payment processing.
- Develop and maintain automation using Flow, Apex, and Composite APIs for complex order lifecycle management.
- Integrate SOM with external systems (ERP, WMS, Payment Gateways, SFCC, etc.) using REST/SOAP APIs and middleware.
- Create scalable data models and ensure data integrity across order transactions.
- Collaborate with architects, developers, QA, and business teams to deliver technical solutions aligned with business goals.
- Provide hands-on leadership and mentorship to developers, conduct code reviews, and enforce best practices.
- Monitor system performance and troubleshoot issues across orchestration flows and API interactions.
- Stay current with Salesforce SOM feature releases and recommend adoption strategies.
- Define and implement custom logic for split shipments, fulfillment routing, order holds, backorders, partial returns, and refund processing.
- Build robust automation and extensibility using Salesforce Flows, Apex triggers, batch/Queue jobs, Lightning Components, and Platform Events.
- Analyze production issues, perform root cause analysis, and implement long-term fixes and system optimizations.
- Drive system monitoring, observability,



and proactive alerting around key order flows and service interactions.
- Contribute to sprint planning, backlog grooming, and Agile ceremonies as a technical leader.

Technical

Skills

- Solid hands-on experience with Salesforce Order Management (SOM) architecture and data model.
- Expertise in: o Apex, LWC (Lightning Web Components), SOQL, SOSL, Aura o Flow Builder, Process Builder (legacy), and Orchestration Flow Designer o Platform Events and Change Data Capture (CDC)
- Experience with Composite API, Named Credentials, and secure API integration practices.
- Proficiency in configuring and customizing SOM orchestration flows for order lifecycle events.
- Experience with integrations (REST/SOAP) to ERP, payment providers, and logistics systems.
- Experience with OAuth2, JWT, and named credential-based auth flows for secure communication.
- Familiarity with Salesforce Core Clouds (Service Cloud, Commerce Cloud B2C/B2B, or Sales Cloud).
- Deep understanding of order-related processes: fulfillment, splitting, holds, returns, exchanges, and adjustments.
- Strong experience with Salesforce DX, Git, CI/CD pipelines.
- Understanding of PCI compliance, SCA (Strong Customer Authentication), and fraud management in order transactions.
- Knowledge of common middleware tools (e.g., MuleSoft, Dell Boomi) is a plus.
- Salesforce certifications such as Order Management Accredited Professional, PD1/PD 2, or Integration Architecture Designer are preferred

📌 Salesforce Lead OMS developer (Bengaluru)
🏢 Brillio
📍 Bengaluru