Project Objective :

To optimize field service operations by implementing productive technology solutions that align business objectives with technical capabilities, ensuring seamless service delivery, improved operational efficiency, and enhanced customer satisfaction.

Project Description :

We are looking for an experienced Field Service Consultant to implement, configure, and optimize field service management solutions such as Salesforce Field Service or ServiceMax. The consultant will work closely with cross-functional business and technical teams to streamline field service processes, improve resource utilization, and enhance overall service delivery.

Key Responsibilities :

- Implement, configure, and optimize Field Service Management (FSM) solutions such as Salesforce Field Service or ServiceMax.
- Analyze existing field service processes and identify opportunities for improvement and automation.
- Configure field service workflows, scheduling, dispatching, work orders, and service appointments.
- Collaborate with business stakeholders to understand operational requirements and translate them into technical solutions.
- Optimize technician scheduling, workforce management, and resource allocation.
- Support integrations between field service platforms and enterprise applications such as ERP, CRM, and other business systems.
- Troubleshoot functional and technical issues and provide ongoing application support.
- Conduct system testing, user acceptance testing (UAT), and support deployment activities.
- Prepare technical documentation, process flows, and user training materials.




- Drive continuous improvements to enhance operational efficiency and customer experience.

Required Skills & Qualifications :

- Proven experience as a Field Service Consultant, Field Service Functional Consultant, or Field Service Management Specialist.
- Hands-on experience with Salesforce Field Service and/or ServiceMax.
- Strong understanding of field service processes, including work order management, scheduling, dispatching, and technician management.
- Experience configuring and implementing field service management solutions.
- Knowledge of CRM and ERP integrations.
- Strong analytical, problem-solving, and troubleshooting skills.
- Ability to work with cross-functional teams and translate business requirements into effective technical solutions.
- Excellent communication and stakeholder management skills.
- Experience in implementation, enhancement, and optimization projects.

Preferred Qualifications :

- Salesforce Field Service certification or relevant ServiceMax certification.
- Experience in manufacturing, industrial equipment, or service-based industries.
- Knowledge of mobile workforce management and field technician applications.
- Experience with API-based integrations and enterprise application ecosystems.

Ideal Candidate A results-driven Field Service Consultant with strong hands-on implementation experience in Salesforce Field Service or ServiceMax, capable of streamlining field operations, improving workforce productivity, and delivering measurable improvements in customer satisfaction.

📌 Salesforce Developer + FSL | 1+year Contract | CST TimeZone | Remote (India)
🏢 IndusGuru Network Partners
📍 India