Role: Sales & Account Support

Working Location: Sanand, Ahmedabad, Gujarat

Role Summary: The Sales & Account Support role provides essential back-office support to the EMEA Sales Department, assisting with day-to-day operational activities and customer account management. This role works directly with end customers as well as in support of Business Development Managers (BDMs) and Key Account Managers (KAMs).

Employment Type: Full-time

Reporting To: EMEA Business Development Director

Nationality | Gender & Age Criteria: Indian | Male / Female & 40 years or younger

Industry: Automotive Components / Plastic & Exterior Decorative Parts Manufacturing

Experience: Minimum 2 to 4 years of experience in commercial back-office support, RFQs, and order/quotation management or similar roles within multinational and multicultural companies

Qualifications: Graduate

Software Proficiency: Advanced proficiency in Microsoft Office tools (Excel, Word, PowerPoint).

Language proficiency: Fluency in English and at least one other European language (French or German) is essential.

Key Responsibilities:

- Customer & Order Management: Enter external customer contracts into the Baan system and receive and file customer purchase orders.
- Quotation Preparation: Prepare quotations following internal and customer standards and submit them within required deadlines (e.g., spare parts, packaging changes, Incoterm updates, special batches, and product modifications in series production). Enter RFQ data into the Management of Quotations system for sub-quotation product modifications.
- Commercial Support & Operations: Perform various backup and support tasks focused on commercial activities. Support BDMs and KAMs in handling customer-related matters.
- Data Gathering & Reporting:



Prepare lists and gather information from internal sources to assist in ZANINIs decision-making process.
- Global & Cross-Functional Collaboration: Actively collaborate with sales staff across other Group divisions on global commercial tasks and quotations under the supervision of the Regional Sales Director.

Performance Measures & Dimensions: Sales performance versus forecasts.

Key Competencies:

- Analytical thinking
- Internal and external customer orientation
- Robust understanding of organisational processes
- Proactive attitude and initiative

Key Stakeholders & Interactions:

- Internal Contacts:

- BDMs
- Global Sales & Market Intelligence Director

- Key Account Managers
- EMEA BDM / Korean Customers Sales & Projects Liaison

- Commercial Assistants
- Project/Product/Process Engineering & Innovation teams
- Logistics/Quality departments across ZAG and EMEA plants

- External Contacts:
- External customers (Purchasing, Engineering, Quality, Logistics, Styling)

- Product suppliers

Working Mode: Work From Office - Onsite Contact: Bhavika Barad | [email protected] | +91 93278 11559 (WhatsApp MSG)

Important Notes for Applicants:

- Relevant Experience: At least 85% to 90% of your experience should be in the same industry and role, with a demonstrated history of stability.
- Contact Details: Ensure your CV includes an active email address and a contact number with country code (specify whether it's for a phone call, WhatsApp, BOTIM, WeChat, or other messaging services).
- Transparency: Provide accurate information on your experience and salary. Supporting documents will be required at the offer stage.
- No Charges: We do not charge candidates any fees. The client bears all hiring costs, and the process is fully transparent.

📌 Sales & Account Support (Ahmedabad)
🏢 Upman Placements
📍 Ahmedabad