- Make calls to students and prospective students to provide information and maintain regular engagement.

- Follow up with students regarding enquiries, registrations, admissions, programs, events, and other engagement activities.

- Capture student feedback, concerns, suggestions, and overall experience through calls and other communication channels.

- Maintain and regularly update student databases, interaction records, follow-up status, and other MIS details.

- Prepare and share daily, weekly, and monthly MIS reports on calls, follow-ups, feedback, registrations, and conversions.

- Coordinate with internal teams to address student queries, resolve concerns, and ensure timely follow-up and closure.

Requirements

· 12th/Graduate in any discipline.

· Basic computer proficiency with positive knowledge of MS Excel, MS Word, and Google Sheets.

· Very Good typing speed with high accuracy and data uploading on portals

· Good communication and coordination abilities.

· Ability to work within timelines and manage multiple tasks efficiently.

📌 Retention Executive (Burdwan)
🏢 Niit Foundation
📍 Burdwan