Role & responsibilities

Job Objective & Key Result Areas

- Build healthy relationship with hotel owners
- Deliver valuable hotel owner and customer experience
- Act as a point of contact for hotel owners for operations support & escalations
- Help hotel owners to manage their portfolio network, improve revenue performance, solve issues, retain them, drive customer experience
- Handle hotel owner and customer escalations

Key Performance Indicators

- Ensuring occupancy (URNs) month on month
- Pay at Hotel (PAH) realization
- Ensuring daily availability of Sellable rooms (DSRN)

Education

Graduation/Post Graduation

Experience

- 2 years of relevant experience in operations handling, key accounts handling
- Analytical Skills




- Prior experience in managing cross-functional operations and customer escalation
- Demonstrate high ethical values

Preferred candidate profile

Role: Client Retention, Industry Type: Travel & Tourism, Department: Sales & Business Development, Employment Type: Full Time, Permanent Role Category: Sales Support & Operations Education UG: Any Graduate Key Skills Skills highlighted with ‘‘ are preferred keyskills Customer Retention SalesSales OperationsCustomer ServiceRelationship ManagementClient RelationshipCustomer Relationship

📌 Relationship Manager (Chennai)
🏢 OYO
📍 Chennai