JD

Relationship Manager - Affluent

Role: Relationship Manager - Affluent

Location: Delhi

Grade Offered: M4 / M5

Experience Level: Mid-Level

Role Summary

We are looking for a Relationship Manager to acquire, manage, and deepen relationships with High Net Worth Individual (HNI) clients within the Affluent Banking segment. The incumbent will be responsible for driving business across liabilities, assets, wealth, and fee-based products while delivering a superior customer experience. The role requires strong relationship management, sales, and financial advisory skills to enhance portfolio value and achieve business objectives.

Key Responsibilities

- Acquire new Affluent/HNI customers and expand existing relationships.
- Drive business across liabilities, assets, investments, and fee-income products.
- Conduct financial profiling and provide customized banking solutions.
- Increase portfolio profitability through cross-selling and upselling.
- Review client portfolios regularly and recommend suitable investment solutions.
- Build solid client engagement through regular meetings and relationship reviews.
- Ensure timely resolution of customer queries and service requests.
- Coordinate with internal stakeholders for seamless onboarding and servicing.
- Organize client engagement activities and sales initiatives.
- Adhere to all compliance, regulatory, and risk management guidelines.

Candidate Profile

- Experience in Affluent Banking, Wealth Management, Priority Banking, Retail Banking, or Relationship Management.
- Strong understanding of investment,



liability, and asset products.
- Proven track record in client acquisition and revenue generation.
- Excellent relationship management and stakeholder management skills.
- Strong communication, sales, and advisory capabilities.
- Existing network of HNI clients in the Delhi market will be preferred.

This role is ideal for candidates with a strong HNI client base and demonstrated success in portfolio management, wealth advisory, and business acquisition within the banking industry.

Responsibilities

Acquire new HNI clients and expand existing relationships through strategic sales planning and execution. Conduct in-depth profiling of clients to understand their financial needs and offer tailored solutions. Drive business across liabilities, assets, and fee-based products to enhance relationship value and revenue. Perform regular portfolio reviews and present investment options aligned with client goals. Maintain consistent client engagement through weekly/monthly calls and meetings. Resolve client queries within defined turnaround times to ensure satisfaction and loyalty. Collaborate with internal teams to ensure seamless service delivery and client onboarding. Organize and participate in special sales initiatives, client events, and engagement activities. Ensure strict adherence to bank policies and regulatory guidelines in all client interactions. Continuously identify opportunities for cross-selling and upselling to increase wallet share and client stickiness.

📌 Relationship Manager - Affluent_AFFLUENT (New Delhi)
🏢 Kotak
📍 New Delhi