Position Summary

We are looking for a strategic, hands-on, and results-driven Regional

Operations Manager to lead regional project execution, manpower and material management, and financial health across multiple segments.

Based in Delhi, this role carries full ownership of driving operational excellence, ensuring safety and quality compliance, optimizing cash flows, and strengthening client satisfaction to achieve regional business profitability targets.

Key Roles & Responsibilities

1. Project Management & Execution

- Delivery & Monitoring: Overall monitoring and management of project

deliverables as per defined sales billing across segments in the region. Ensure timely execution and progress against agreed schedules.
- Cost & Margin Control: Monitor project costs and gross profit

margins through periodic analysis, identifying gaps, and implementing corrective actions.
- Safety Compliance: Partner closely with the safety team to implement

guidelines and achieve Zero Non-Conformities (NCs) on-site.
- QA/QC Standards: Monitor QA/QC controls, ensuring proper site

execution, adherence to SOPs/method statements, maintenance of checklists, and accurate contract documentation.
- Contract Management: Track contract correspondence with clients,

resolve customer non-conformities or disputes, and ensure smooth operational execution.
- Obstacle Busting: Analyze operational bottlenecks and work

collaboratively with cross-functional teams to resolve issues promptly.
1. Manpower & Material Management

- Budgetary Control: Manage operational costs within budgets through

optimal deployment of manpower, inventory, and fixed assets.
- Labour Management:
- Coordinate with Head Office (HO) to ensure timely labour

payments and guarantee minimum contractor profits of 10% (driven by attendance, productivity, and providing adequate work fronts).
- Develop and retain the labour workforce in alignment with sales

budgets.
- Material Management:
- Review and ensure material availability according to a

four-month forecast.
- Monitor material consumption against specified norms to control

wastages and avoid idling of inventory.
- Asset Utilization: Ensure optimal efficiency, proper utilization,

and adherence to maintenance protocols for all tools, equipment, and fixed assets.
- Indirect Costs:



Keep all project-related site overheads and indirect

costs strictly within budgeted limits.
1. Project Cost, Cash Flow & Margin Management

- Weekly Metrics Tracking: Regularly track and analyze receivables

against invoices, retention dues recovery, inventory management, and sales billing forecasts.
- Abstract Certifications & Cash Flow: Weekly tracking of abstract

conversions to certify invoices, monitoring cash flows alongside the sales team to ensure positive cash generation, and focusing on debtors over 180 days.
- Overdue & Debtors Management: Conduct focused reviews on overdue

abstracts and debtors with clear action plans to maintain outstandings at less than 5% of total O/S. Proactively escalate sticky cases to ensure no outstandings cross 90 days for abstracts and 180 days for debtors.
- Price Variation Analysis: Monitor material price variations

(positive/negative) post-order finalization and during the contract term. Assess gross profit impact and manage estimations through client price escalations or alternative measures.
1. Meetings, Reviews & People Management

- Key Initiatives: Drive execution of assigned key initiatives through

periodic reviews to achieve desired outcomes.
- Operational Reviews: Define, lead, and monitor weekly and periodic

operational reviews covering HSE, QA/QC, abstract conversions, debt/retention recovery, resource planning, sales forecasts, project schedules, SCM, inventory, equipment utilization, and customer escalations.
- Monthly OAAP Reviews: Prepare and conduct structured monthly reviews

based on OAAP across regions and clusters.
- Business Development Alignment: Organize monthly reviews with BD and

contracts teams to analyze order pipelines and resolve existing contract issues.
- Performance Management: Identify underperforming projects, regions,

or segments, analyze root causes, and implement corrective action plans.
- Team Training: Ensure team members are trained and updated on all

relevant modules of SPPBM.
1.



Customer Management & Satisfaction

- Client Relations: Conduct periodic client meetings to gauge

satisfaction levels and maintain healthy relationships for future business prospects.
- Complaint Resolution: Monitor Turnaround Time (TAT) for the

resolution of all open client complaints and issues.
- Troubleshooting: Resolve scope-of-work issues, abstract conversions,

and amendment orders swiftly.
- Collections & Billing: Ensure timely customer billing and maintain

80% of collections within 45 days post-abstract conversion.
- Upselling & Expansion: Identify potential to increase billing on

existing projects, securing additional orders for expanded scopes of work.
- Cross-Selling: Engage with customers to promote PIL's product range

in ongoing NPPL projects via designated SPOCs for Cipy and CC-Roff. Required Qualifications & Competencies
- Education: Bachelors Degree in Civil Engineering, Mechanical

Engineering, Construction Management, or Business Management. (A Post-Graduate degree/MBA or PMP/PRINCE2 certification will be an added advantage).
- Experience: 8 to 12 years of core experience in project management,

site operations, or regional operations within construction, infrastructure, or industrial manufacturing sectors.
- Financial Acumen: Strong command over P&L; management, budgeting,

cash flow forecasting, working capital control, and debtor/retention recovery tracking.
- Technical Skills: Sound understanding of Quality Assurance/Quality

Control (QA/QC), Health, Safety & Workplace (HSE) standards, and contract management principles.
- Soft Skills: Exceptional leadership, stakeholder management,

negotiation, and cross-functional problem-solving capabilities.
- Location Flexibility: Based out of Delhi with willingness to travel

across regional sites and clusters as required.

Key Performance Indicators (KPIs)

- Adherence to project schedules and timely execution.
- Achievement of Zero Safety Non-Conformities.
- Total O/S debtors maintained at 5% of total outstandings (Abstracts

90 days, Debtors 180 days).
- Collections: 80% collected within 45 days post abstract conversion.
- Maintenance of contractor profitability (~10%) and labour retention.
- Adherence to project cost, overhead, and gross profit budgets.

📌 Regional Operations Manager (New Delhi)
🏢 Suncorp Solutions
📍 New Delhi