Note: Only Candidates From Himachal Pradesh Are Eligible To Apply For This Position And Have Practical Working Experience With Himachal Pradesh.

Position: Receptionist / Front Office Executive

Department: Front Office

Industry: Hotel / Resort / Hospitality

Reporting To: General Manager

Location: Shimla

Job Purpose The Hotel Receptionist Is Responsible For Providing A Warm And Professional Welcome To Guests, Managing Check-in And Check-out Procedures, Handling Guest Enquiries, Coordinating With Hotel Departments, And Ensuring A Smooth And Pleasant Guest Experience Throughout The Stay.

Key Responsibilities

A.

Guest Reception

Welcome

- Welcome And Greet Guests Professionally And Courteously.

- Create A Positive First Impression Of The Hotel.

- Assist Guests With Their Requirements And Provide Accurate Information.

- Maintain Qualified Communication And Grooming Standards At All Times.

B. Check-In Check-Out

- andle Guest Check-in And Check-out Procedures Efficiently.

- Verify Guest Identification And Required Documents.

- Allocate Rooms According To Reservations And Hotel Policies.

- Provide Room Keys/cards And Explain Basic Hotel Facilities And Services.

- Process Departures And Coordinate With The Relevant Departments.

C.

Reservation Booking

Coordination

- Handle Room Reservation Enquiries Through Phone, Email, Online Platforms, And Walk-ins.

- Verify Room Availability And Booking Details.

- Update Reservation Information Accurately In The Hotel System.

- Coordinate With The Reservations And Housekeeping Teams Regarding Room Status.

D.

Guest

Service

- Handle Guest Requests, Questions, And Complaints Professionally.

- Resolve Routine Guest Issues Or Escalate Them To The Appropriate Manager.

- Provide Information About Hotel Facilities, Restaurants, Nearby Attractions, Transportation, And Local Destinations.





- Maintain Excellent Guest Relations And Customer Service Standards.

E.

Telephone

Communication

- Answer And Transfer Telephone Calls Professionally.

- Respond To Guest Emails And Messages Promptly.

- Maintain Proper Communication With Front Office, Housekeeping, FB, Accounts, Maintenance, And Management.

- Take And Communicate Guest Messages Accurately.

F.

Cash Billing

Support

- Handle Guest Payments And Basic Billing Procedures As Assigned.

- Maintain Proper Records Of Cash And Transactions.

- Coordinate With The Accounts Department Regarding Billing Or Payment-related Matters.

- Follow Hotel Procedures For Cash Handling And Financial Documentation.

G.

Front Office

Administration

- Maintain Guest Records And Registration Documents.

- Maintain Accurate Shift Handover Records.

- Prepare Daily Front-office Reports As Required.

- Maintain Confidentiality Of Guest And Hotel Information.

- Follow All Hotel Policies, SOPs, And Security Procedures.

Required Skills

- Excellent Communication And Interpersonal Skills.

- Valuable English And Hindi Communication Skills.

- Pleasant Personality And Professional Appearance.

- Good Customer-service And Problem-solving Skills.

- Ability To Handle Guests Calmly And Professionally.

- Basic Computer And MS Office Knowledge.

- Knowledge Of Hotel PMS/software Will Be An Advantage.

- Good Telephone Etiquette.

- Ability To Work Effectively In A Team.





Qualification Experience

- Qualification: 10 2 / Graduate / Diploma In Hotel Management, Hospitality, Tourism, Or A Related Field.

- Experience: 0-3 Years Of Experience In Hotel, Resort, Hospitality, Front Office, Or Customer Service.

- Freshers With Valuable Communication Skills And A Positive Attitude May Also Be Considered.

Personal Attributes

- Well-groomed And Professional.

- Polite, Friendly, And Customer-oriented.

- Punctual And Disciplined.

- Honest And Responsible.

- Positive Attitude.

- Able To Work Under Pressure.

- Strong Attention To Detail.

- Willingness To Learn And Improve.

Working Requirements

- Willingness To Work In Rotational Shifts.

- Willingness To Work On Weekends And Public Holidays As Per Hotel Requirements.

- Maintain Proper Uniform And Grooming Standards.

- Follow Hotel Attendance, Leave, Safety, Security, And Operational Policies.

- Perform Additional Front-office Duties Assigned By Management.

Key Performance Indicators (KPI)

- Guest Satisfaction And Feedback.

- Accuracy Of Check-in/check-out Procedures.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

Role: Front Office,

Industry Type: Travel & Tourism,

Department: Administration & Facilities,

Employment Type: Full Time, Permanent

Role Category: Administration

Education

UG: Any Graduate

PG: Any Postgraduate

Key Skills administrationbilling supportcash handlingcommunication and interpersonal skillscommunication skillscompliancecustomer servicediploma in hotel managementfront office executiveguest experienceguest relationsguest satisfaction

📌 Receptionist / Front Office Executive (Shimla)
🏢 Bharat Booking Holidays
📍 Shimla