Key Responsibilities

1. Quality Control & Assurance

- Lead overall Quality Control and Quality Assurance activities across the manufacturing facility.

- Establish and implement quality policies, procedures, inspection standards and control mechanisms.

- Ensure quality checks at all stages – incoming raw materials, in-process production and finished goods.

- Develop and monitor quality parameters for kitchen appliances and electrical products.

- Ensure product performance, durability, functionality and safety through appropriate testing.

2. Product Quality & Testing

- Oversee testing of kitchen appliances such as mixer grinders, induction cooktops, electric kettles, toasters, juicers, air fryers and other electrical appliances.

- Ensure compliance with electrical safety, product performance and reliability standards.

- Drive product validation, reliability testing, life-cycle testing and failure analysis.

- Establish testing protocols for electrical, mechanical, thermal and functional performance.

- Ensure adherence to applicable BIS/ISI, IEC and other relevant regulatory standards.

3. Supplier & Vendor Quality Management

- Establish supplier quality standards and evaluation processes.

- Conduct supplier audits and ensure quality compliance for incoming components and raw materials.

- Work closely with procurement and vendors to resolve material quality issues.

- Drive supplier development and continuous improvement initiatives.

4. Manufacturing & Process Quality

- Monitor quality across assembly lines and manufacturing processes.

- Identify process deviations, defects and recurring quality issues.

- Implement corrective and preventive actions (CAPA).

- Drive initiatives to reduce rejection rates, rework, scrap and production losses.

- Work closely with Production and Engineering teams to improve manufacturing quality.

5. Customer Quality & Complaint Management

- Monitor customer complaints, product failures, warranty claims and field returns.





- Conduct root cause analysis and implement corrective actions.

- Develop systems to reduce customer complaints and improve product reliability.

- Coordinate with service teams to analyse field failures and product performance issues.

6. Quality Systems & Compliance

- Develop, implement and maintain Quality Management Systems (QMS).

- Ensure compliance with ISO 9001 and other applicable quality standards.

- Prepare for internal, external and regulatory audits.

- Maintain quality documentation, inspection reports and testing records.

- Ensure compliance with applicable BIS, safety and product certification requirements.

7. Team Leadership

- Lead and develop the QC and QA team across manufacturing operations.

- Establish quality KPIs and performance monitoring systems.

- Train employees on quality standards, inspection techniques and quality practices.

- Build a culture of quality ownership and continuous improvement.

Desired Candidate Profile

- Bachelor's degree in Mechanical Engineering, Electrical Engineering, Electronics or a related discipline.

- 12–18 years of experience in Quality Control / Quality Assurance within consumer durables, electrical appliances or kitchen appliances manufacturing.

- Prior experience in a leadership role managing plant-level or multi-product quality functions.

- Robust understanding of electrical and mechanical product testing, reliability engineering and quality systems.

- Experience with supplier quality, manufacturing process quality and customer complaint management.

- Knowledge of BIS/ISI, IEC standards and ISO 9001.

- Strong leadership, analytical, problem-solving and stakeholder management skills.

Key Performance Indicators (KPIs)

- Reduction in customer complaints and warranty claims.

- Reduction in rejection, rework and scrap rates.

- Improvement in First Pass Yield (FPY).

- Supplier defect reduction.

- Product reliability and field failure rates.

- Audit compliance and closure of quality observations.

- Improvement in overall manufacturing quality standards.

📌 Quality Head (Mysuru)
🏢 XpertReach
📍 Mysuru