Monitor AI-led conversations across the student journey to ensure accuracy, relevance,

and consistency of responses.

- Review conversation flows, FAQs, nudges, and follow-ups to identify errors, missed queries, and potential student drop-offs.
- Track inbound and outbound calling activities, including call outcomes, lead qualification, follow-ups, and student query resolution.
- Maintain operational trackers and prepare periodic reports on conversation quality,

calling performance, student engagement, and conversion metrics.
- Identify recurring issues across AI interactions and human conversations, document findings, and suggest practical improvements to scripts, FAQs, and workflows.
- Coordinate with internal teams to implement updates to conversation flows, calling scripts, follow-up processes, and student communication channels.




- Support the testing and validation of updates across AI tools, calling workflows,

WhatsApp, and other communication channels to ensure consistent student experiences.
- Monitor adherence to defined processes and follow-up timelines, flagging unresolved queries, communication gaps, and operational issues to the relevant teams.
- Analyse basic interaction data and student feedback to identify common patterns and support improvements in engagement and user experience.
- Maintain process documentation, FAQs, scripts, and workflow records, ensuring information remains accurate and up to date.

📌 Quality Analyst (Delhi)
🏢 Profession Makers Recruitment Consultants
📍 Delhi