Relevant Experience: 8+ Years in Technical Account Management (TAM) / Service Delivery
Location: Hyderabad / Bangalore
Notice Period: Immediate to 15 Days
- 15+ years of overall IT experience.
- 8+ years of experience in Technical Account Management (TAM), Service Delivery, or Customer Success.
- Strong experience in customer governance, escalation management, and stakeholder management.
- Excellent communication and executive-level presentation skills.
- Strong knowledge of Microsoft Azure (Mandatory).
- Experience with Exadata and Oracle Database.
- Knowledge of Oracle EBS Administration.
- Understanding of GenAI, Agentic AI, and Prompt Engineering.
- Experience managing enterprise customers and complex technical environments.
Positive-to-Have Skills
- Knowledge or experience in Oracle Cloud Infrastructure (OCI).
- Multi-cloud exposure across OCI, AWS, and GCP.
- Oracle EBS functional and technical experience.
- Experience in Oracle Cloud and database modernization initiatives.
- Knowledge of service delivery frameworks and ITIL processes.