Job highlights

- Think Big,Have Fun,Do Valuable: Bring your authentic energy to the team every day,staying curious about new product updates and contributing to a positive,cooperative culture. . What You Bring to the Team . We believe that diverse backgrounds bring unique perspectives

Summary for Product Support Specialist I role

Role Overview

As a Product Support Specialist I, you are the face of ModMed and a critical advocate for our clients. You arent just answering help tickets-you are helping medical practices save time and navigate their workflows smoothly so they can focus on what matters most: patient care. In this role, you will align your passion with a purpose, turning complex software questions into moments that create customer delight.

When you re join ModMed, you re joining an award-winning team of passionate problem-solvers. Our global headquarters in Boca Raton, Florida, and an extensive employee base in Hyderabad, India, contribute to a team of 4,500+ people on a mission to increase medical practice success and improve patient outcomes.

What You ll Do (Your Impact)

- Create Customer Delight: Act as the frontline of support and a trusted advisor, responding to client inquiries via phone, email, and chat with an empathetic, "client-first" mindset.
- Innovate Boldly Solve Problems: Troubleshoot and resolve software-related issues by leveraging deep product knowledge and analytical thinking to perform root cause analysis.
- Save Time: Efficiently master our system workflows, accurately documenting and tracking technical issues to drive quick resolutions for our users.
- Collaborate Globally:



Work timely and effectively with cross-functional internal teams to escalate complex issues and ensure no client is left behind.
- Drive Continuous Improvement: Proactively suggest enhancements to our Standard Operating Procedures (SOPs) and internal tools to level up team efficiency and user satisfaction.
- Think Big, Have Fun, Do Good: Bring your authentic energy to the team every day, staying curious about new product updates and contributing to a positive, collaborative culture.

What You Bring to the Team We believe that diverse backgrounds bring unique perspectives. If you meet most of these qualifications, we encourage you to apply:

- Experience: 1-2 years of experience in a client-facing technical support, customer service, or healthcare-related role.
- Education: A Bachelors degree is mandatory, but equivalent practical/technical experience is highly valued.
- Technical Savvy: Comfort with software troubleshooting. Experience with Apple ecosystems (Mac, iPad, iOS) and ticketing platforms (like Zendesk, Jira, or Salesforce) is a plus.
- Communication Style: Excellent verbal and written communication skills with the ability to convey technical concepts simply and empathetically.
- Bonus Points: Prior experience working within a medical practice or with Electronic Medical Record (EMR) / Electronic Health Record (EHR) systems.

ModMed is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Product Support Specialist 1 (Hyderabad)
🏢 ModMed
📍 Hyderabad