Job Title: Executive - Pre Sales / Customer Service

Location: Gurugram, Haryana

Experience Required: 2+ years (Pre-Sales / Customer Engagement)

Employment Type: Full time

Role Objective:

The Pre-Sales Executive will be responsible for engaging with potential B2B customers, understanding their inquiries, and providing comprehensive product and service information. The role requires close collaboration with the sales team to qualify leads and ensure smooth handover, while maintaining strong product knowledge and delivering exceptional customer experiences across multiple communication channels.

Key Responsibilities

- Customer Engagement: Interact with potential B2B customers to understand and address inquiries effectively
- Information Delivery: Provide detailed product/service information, resolving customer concerns with clarity
- Sales Collaboration: Partner with the sales team to qualify leads and transfer them seamlessly to the appropriate Sales Manager
- Product Expertise:



Maintain in-depth knowledge of offerings to communicate value propositions convincingly
- Responsive Communication: Respond promptly to customer inquiries via phone, email, and chat, ensuring strict adherence to turnaround time (TAT)
- Record Management: Update customer interactions and comments in CRM/system for productive tracking and follow up
- Cross-Functional Collaboration: Work with internal teams to optimize customer experience and support business growth

Requirements

- Bachelors degree in Business Administration, Marketing, or related field
- 2+ years of experience in Pre-Sales, Customer Support, or Business Development
- Solid communication and interpersonal skills with a customer centric approach
- Ability to manage multiple inquiries and deliver within defined timelines
- Familiarity with CRM tools and lead management processes

📌 Presales Executive (Gurugram)
🏢 The Millennium School
📍 Gurugram