Company Description PhonePe is building the future of digital finance in India, offering products that help individuals and businesses send, spend, manage, and grow their money with confidence. Trusted by over 700 million users and 50 million+ merchants, PhonePe delivers a diverse ecosystem spanning UPI payments, loans, insurance, wealth management, and merchant solutions. With platforms such as Share.Market, a stock broking solution, and Indus Appstore, a localized app marketplace, the company continues to expand access to innovative digital services.

PhonePe’s teams work at the intersection of technology and finance, solving complex problems at scale and shaping the way India transacts. A culture of ownership, collaboration, and continuous learning empowers employees to build inclusive, high-impact financial products.

Role Description The Premium Account Executive is a full-time, on-site role based in Howrah, responsible for managing and growing relationships with high-value customers and merchants. In this role, the individual will act as a trusted advisor, understanding client needs, promoting PhonePe’s premium solutions, and ensuring an exceptional service experience. Day-to-day responsibilities include onboarding and supporting premium accounts, analyzing usage and performance data, identifying cross-sell and up-sell opportunities, and coordinating with internal teams to resolve issues promptly.

The Premium Account





Executive will also track account health, prepare regular business reports, and collaborate with product and operations teams to improve offerings based on client feedback. The role requires proactive engagement, strong follow-through, and a focus on driving customer satisfaction and revenue growth.

Qualifications

- Demonstrated experience in account management, relationship management, or sales, preferably in fintech, digital payments, or financial services.
- Strong communication and presentation skills, with the ability to explain complex products in a clear and accessible manner.
- Proficiency in data analysis and reporting to interpret account performance, customer behavior, and business trends.
- Ability to work cross-functionally with operations, product, and support teams to deliver seamless client experiences.
- Customer-centric mindset with solid problem-solving skills and a track record of handling escalations and resolving issues efficiently.
- Comfort working in a fast-paced, high-growth environment, with attention to detail and ownership of end-to-end outcomes.
- Bachelor’s degree in Business, Finance, Marketing, or a related field; an MBA or equivalent professional qualification is an advantage.
- Familiarity with digital payments, financial products, or merchant ecosystems in India; local market knowledge of Howrah and surrounding areas is a plus.

📌 Premium Account Executive (Howrah)
🏢 PhonePe
📍 Howrah