Join us as an Operations Team Leader- BPO in Gurugram, Haryana, India. Full-Time, On-Site, joining within 60 days. You will manage the day-to-day operations of our BPO services, supervising customer support and calling teams to ensure productivity and quality standards are met. You will also handle escalations and process-related issues, ensuring the achievement of operational KPIs.
KEY RESPONSIBILITIES
1. Manage and oversee the daily operations of BPO services.
2. Supervise customer support and calling teams to ensure high performance.
3. Monitor productivity, attendance, and quality metrics.
4. Handle escalations and resolve process-related issues promptly.
5. Ensure the achievement of operational KPIs and targets.
REQUIRED SKILLS AND EXPERIENCE
1. Proven experience in managing BPO operations.
2. Strong leadership and team management skills.
3. Excellent problem-solving and decision-making abilities.
4. Ability to monitor and improve productivity and quality metrics.
5. Strong communication and interpersonal skills.
WHAT WE OFFER A dynamic work setting with opportunities for growth and development within a leading tech-experiential company. Work alongside a talented team in a creative and innovative setting.