We are seeking an experienced Operations Supervisor to join our agile team in Madhya Pradesh or Uttar Pradesh. The ideal candidate will have a strong background in operations management, particularly within the international BPO sector, and will be responsible for leading a team to achieve operational excellence. As an Operations Supervisor, you will oversee daily operations, ensuring that all processes run smoothly and efficiently.

You will be responsible for managing team performance, providing guidance and support to team members, and implementing best practices to enhance productivity.

Your role will involve monitoring key performance indicators (KPIs) and working closely with other departments to ensure alignment with organizational goals.

Key Responsibilities

- Lead and manage a team of operations staff, providing coaching and development to enhance their skills and performance.
- Ensure compliance with company policies and procedures, as well as industry regulations.




- Monitor and analyze operational metrics to identify areas for improvement and implement corrective actions as needed.
- Collaborate with cross-functional teams to drive process improvements and enhance customer satisfaction.
- Prepare and present reports on team performance and operational efficiency to senior management.

Required Skills

- Proven experience in operations management, preferably in an international BPO environment.
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Ability to analyze data and make informed decisions.
- Proficiency in performance management and process improvement methodologies. If you are a motivated individual with a passion for operations and team leadership, we encourage you to apply for this exciting opportunity.

Industry

Medical / Healthcare

Department

Allied Health Services

📌 Operations Supervisor (Indore)
🏢 CONVERSE PLACEMENT SERVICES INDIA PRIVATE
📍 Indore