Operations Manager | Google Operations | Operations | Chennai / Indore Company: Gratitude Inc Job Location: Chennai, Tamil Nadu, India Employment Type: Full-time Experience Required: 5 - 10 years Job Title : Operations Manager | Google Operations | BPO Operations | Chennai / Indore : We are hiring an experienced Operations Manager to lead large-scale Google Operations within a BPO environment. The ideal candidate will have robust operational leadership experience, expertise in KPI management, workforce planning, compliance governance, and team development.

Relevant Google

Product/Process experience is mandatory.

Location: Chennai / Indore, India Work Setup: Onsite Shift: 24x7 Rotational Experience: 510 Years Key Responsibilities Lead day-to-day operations while ensuring SLA, KPI, and compliance targets are consistently achieved. Monitor operational performance, analyze business metrics, and implement continuous improvement initiatives. Lead, coach, and develop high-performing teams through regular feedback and performance reviews.

Conduct daily operational meetings and ensure effective communication across teams. Plan staffing requirements, workforce allocation, and resource optimization.



Identify operational risks and escalate critical issues to senior leadership.

Ensure adherence to quality standards, operational policies, and compliance requirements. Drive productivity improvements and operational excellence initiatives. Collaborate with internal stakeholders to improve service delivery and business performance.

Required Qualifications Bachelor's Degree in any discipline. 510 years of Operations Management experience in the BPO/Shared Services industry.

Relevant Google

Product or Google Operations experience is mandatory. Proven experience managing large operations teams and delivering business results. Strong knowledge of KPI management, workforce planning, compliance, and performance management. Excellent analytical, leadership, stakeholder management, and communication skills. Ability to work in a fast-paced 24x7 operational environment.

Important Notes Locations: Chennai & Indore 24x7 Rotational Shift Google Product/Process experience is mandatory. Ex-TCS employees are not eligible. PAN and DOB are mandatory for profile creation. .

Industry

BPO / Call Center

📌 Operations Manager | Google Operations | Operations | Chennai / Indore
🏢 Gratitude
📍 Chennai